PokerStars Apologizes for 'Subpar Experience' for Some at EPT Paris Festival
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After getting several complaints from players about the currently underway European Poker Tour (EPT) Paris festival, PokerStars issued a statement apologizing for "the subpar experience some of you have had at EPT Paris."
The festival is taking place at the Hyatt Regency Paris Etoile, a venue that hasn't been the most popular among players due to its limited space, tight hallways, and registration process. Many were startled when they went to register for the record-breaking €1,100 FPS Paris Main Event only to learn that the event was at capacity and they'd be unable to do so.
In a statement issued on Feb. 18, Cedric Billot, Head of Live Events Global Operations for PokerStars, personally apologized for the issues experienced by players at the first-ever EPT stop in France, a country with its own unique gambling rules and restrictions. The statement also provided information for players looking to register for the EPT Main Event to ensure the smoothest experience possible.